Description
Please note: this event is now at capacity.
AM Session: Talking with Patients 101: The Art and Science of Mindful Communication
Category 1 – 3 CE Credits (pending Category 1 approval)
Speakers: Dr. Bruce Freeman
Description:
Understanding what drives our behaviour can help us communicate better with everyone in our lives, including ourselves, our teams, and our families. In this seminar you will learn the neuroscience behind how we think and act, allowing us to deal with the people with more confidence, and most importantly, less stress. Additionally, you will also learn the steps and wording required to help encourage mental wellness in addition to self-care strategies. To understand why we all behave as we do, we need to learn about the neuroscience behind our actions so we can interact with everyone in our lives, from patients to team members to friends and family, with awareness, mindfulness and just a little more grace.
By the end of this session, participants will be able to:
- Define Patient Experience and mindful communication.
- Identify details that may be overlooked and may lead to miscommunication and conflict.
- Highlight communication strategies that work.
- Engage in activities to develop and practice exceptional communication which leads to less stress, and happier teams and patients.
PM Session: PLP: Changing times…Changing needs
Category 1 – 3 CE Credits
Speaker: Alan Lachapelle and Dr. Peter Hong
Description:
The practice of dentistry grows more complex every year. There are more treatment options, procedures, materials, medications and ways to communicate than ever before. While the explosion of knowledge and information has resulted in great advances, it can also create new risks for patients and practitioners.
This course, offered by the Professional Liability Program of the RCDSO, examines emerging issues affecting dentists and offers risk management advice. PLP cases that have been resolved provide illustrations and tips to benefit you in your day-to-day dental practice.
By the end of this session, participants will be able to:
- the role of PLP;
- details of PLP malpractice protection;
- the basics of offering a refund to a patient;
- the risks of social media;
- teledentistry and its risks;
- how good recordkeeping helps manage risk;
- informed consent from a litigation perspective; and
- ways to prevent adverse events in daily practice.
Questions?
Email: membereducation@oda.ca
For ODA Member Dentists: Register through the ODA Education Hub.
For Dental Hygienists, Dental Assistants, Office Staff: Before you register, you must first create an account. Click “Dental Staff Sign Up”. Enter the enrollment key: dentalstaff.
