You and Your Dentist


The ODA supports the recommendation from the Royal College of Dental Surgeons of Ontario to suspend all non-essential dental appointments. Emergency treatment should continue. We’re putting public safety first.

At this time, all non-essential dental appointments should be rescheduled. If you have an appointment coming up and haven’t heard from your dentist already, give them a call.

If you think you have a dental emergency, call your dentist. They will ask you for information about your situation and give you advice about next steps. If you need to go to a dental office for treatment, your dentist will let you know if they can help or direct you to another dentist. Not all dentists have the proper safety equipment needed to treat emergencies or guard against COVID-19.

Dentists who are equipped to treat emergency cases have been receiving guidance from the Ministry of Health to conduct passive and active screening of patients and develop plans for referral of suspected cases of COVID-19. The also follow the strictest standards of infection prevention and control every day of the year and that includes having the proper protective equipment to wear during all treatments for patients.

If you don’t have a dentist, see the RCDSO’s list of emergency clinics. Do not go to a hospital emergency room for a dental problem at this time.

Members: Log in to the member website for the latest updates, including screening protocols.



Frequently Asked Questions


What is COVID-19?

Coronaviruses are a large family of viruses that can cause illnesses ranging from the common cold to more serious respiratory infections like bronchitis, pneumonia or severe acute respiratory syndrome (SARS). The 2019 novel coronavirus (COVID-19) causes a respiratory infection that originated in Wuhan, China.


How do I know if I have COVID-19?

The Ministry of Health has an online self-assessment tool to help you determine if you need to seek care.

If you are having difficulty breathing or experiencing other severe symptoms, call 911 immediately. Advise them of your symptoms and travel history.


Where can I find current, credible information about COVID-19?

The ODA recommends checking in daily with the Ontario Ministry of Health’s website for the latest updates: https://www.ontario.ca/page/2019-novel-coronavirus

Other reliable sources are:


What do I do if I have an appointment booked this month?

At this time, all non-essential dental appointments should be rescheduled. If you have an appointment coming up and haven’t heard from your dentist already, give them a call.


What is considered emergency treatment?

A true emergency includes:

  • Trauma – an injury to the mouth and face
  • Severe infection, such as an abscess or swelling
  • Bleeding that continues for a long time
  • Dental pain that can’t be managed by over-the-counter medications such as Tylenol or Advil

Ask your dentist if your appointment can or should be postponed.


Who should I call if there’s an emergency?

If you think you have an emergency case, call your dentist. They will ask you for information about your situation and give you advice about next steps. If you need to visit the office, they will let you know if they can help or will direct you to another dentist.

If you don’t have a dentist, see the RCDSO’s list of emergency clinics. Do not go to a hospital emergency room for a dental problem at this time.


I went to my dentist for an appointment recently – was it safe?

Dentists follow the strictest infection prevention and control procedures every day of the year. Dentists are now following the recommendations of the RCDSO and the call from public health authorities for effective social distancing.

Last updated: March 24, 2020

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Your Oral Health